Webmail - Can't find Sent/Junk/Draft Mail Folders


Issue

When you go onto your mail account via Webmail, you can't find the Sent/Junk/Draft Mail folder.

Cause

There are three possible causes for this.

1) You have only accessed your mail via the Webmail

You haven't accessed your College of Engineering Account through any other means but the Webmail (IE: Did not use any other imap client like Thunderbird, to access your mail)

2) You may have deleted the folders

You may have accidentally deleted the folder in question.

3) The folders were not defined to the Webmail system

Resolution

The best way to resolve this is to see if the folders exist.  To do this, go:

Settings -> Folders

If you do not see the following folders:

Drafts

Junk

Sent

Trash
You may want to click on the '+' icon at the bottom, creating them with those names.  Make sure the Parent folder remains as '---' and click on the Save button.

Once that is done, click on Preferences on the left hand menu, then click on Special Folders on the next column when it shows.

For each entry, use the pull down to match folder for what you want it to be, so Drafts for Drafts, Sent for Sent, and so forth.  Then click on Save..

Once you do that, hit the Back button to get back to your mail screen and you should now see folders for Draft/Sent/Junk and so forth.

Tags: draft, drafts, email, junk, Roundcube, sent, webmail
Last update:
2017-01-27 23:22
Author:
Scott Kasai
Revision:
1.0
Average rating:0 (0 Votes)

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