Getting 'Access Denied' when trying to log onto CSIL/Linux with SSH.


Issue

When trying to ssh to csil.cs.ucsb.edu or linux.engr.ucsb.edu, with your username and password, you get disconnected with the following message:

Access Denied

or

Permission Denied

Reason

There are a few possible reasons you get this message...

  1. Entering the wrong Username
  2. Entering the wrong Password
  3. Username is not all in lowercase

Solutions

Best way to verify your username or password is to try and log onto your account on our Accounts Webpage at:

https://accounts.engr.ucsb.edu/maintain

You can also reset your password using the "Forgot your password? You can reset it here." link provided on that page.

Now in some cases, we have found users who were able to log onto the CSIL/Linux computers in the Harold Frank Hall Lab or the Phelps 3525 lab or on the Accounts Webpage, were still unable to log onto their account through ssh.

Please double check that your username is in all lowercase.  SSH username logins are generally lowercase.

If you are still having issues, please contact help@engineering.ucsb.edu and schedule a meeting time to look into the issue with you.

Tags: access denied, permission denied, putty, SSH
Last update:
2017-04-07 23:02
Author:
Scott Kasai
Revision:
1.0
Average rating:0 (0 Votes)

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